SLA

Service Level Agreement

Stable Point is committed to providing reliable support and timely assistance for its applications.

Support channels

Submit support requests via the portal or by email: support@stable-point.io

Open support portal

Support hours

Monday to Friday, 9:00 AM – 6:00 PM (Paris Time), excluding public holidays.

Response times

▸ Critical issues (production impact): within 24 hours
▸ High priority issues: within 48 hours
▸ General inquiries: within 2–3 business days

Scope of support

▸ Assistance with installation and configuration
▸ Troubleshooting issues related to the app
▸ Guidance on best practices and usage

Exclusions

▸ Custom development or integrations
▸ Issues caused by third-party apps or external systems

Best effort commitment

Stable Point operates on a best-effort basis to resolve issues as quickly as possible and ensure service continuity.